IT Services

Acurus, is a leading provider of outsourcing and staffing services to middle-market clients. A workforce of nearly 260 professionals is constantly striving to add value to our clients. Our strategy is to create a long-term partnership with our clients using a multi-faceted approach - applying domain expertise in specific industry segments, utilizing a highly-skilled technology workforce, leveraging a proven global delivery model, implementing quality processes & methodologies and being extremely cost-effective.

Application Development & Maintenance (ADM) is a service offered by Acurus that encompasses all custom software development, building of EAI systems and maintenance of systems and sub systems.

Configuring and enhancing Commercial Off-the-shelf products to meet the unique needs that are not 100% met – and often poorly met – by Commercial off-the-shelf products.

Why outsourcing, why not staff augmentation services?

Is Staff augmentation so bad?

Not necessarily. Under a staff augmentation model, the cost of hiring for temporary requirements and disengaging once those requirements have been met can more than offset the higher cost of engaging more permanent resources. Moreover, staff augmentation requires minimal contracting effort, has a simple cost model (rate times hours worked), can scale up or down quickly and has minimal impact on the existing operating model of an IT organization.

But there are certainly some deficiencies in this model. Staff augmentation, can become problematic when it morphs into a permanent operating model. As a long-term solution, it has none of the benefits of alternative long-term external sourcing models, such as managed services (outsourcing) and, in fact, can create a number of serious risks and potentially destroy value.

Temporary benefits

  • Rapid access to missing capabilities and skills
  • Accommodate staff shortages due to unexpected events
  • Avoidance of hiring / de-hiring costs
  • Costs scalable to demand
  • No impact on operating model
  • Easily contracted
  • Cost model transparent
  • Benefits as a temporary solution
  • Rapid access to missing capabilities and skills
  • Accommodate staff shortages due to unexpected events
  • Avoidance of hiring / de-hiring costs
  • Costs scalable to demand
  • No impact on operating model
  • Easily contracted
Issues as a permanent mode of operation
  • Higher cost
  • Fosters a management style that does not plan
  • No service level commitment
  • All issues attributed to insufficient staffing
  • Increase overhead managing individual subcontractors
  • Knowledge vested in the individual (as with internal staff, but less control)
ADM
 
“Optimizing application development and maintenance (ADM) can cut costs by more than 50 percent. Sourcing managers can develop and implement sourcing strategies, metrics and processes to help CIOs cut costs in half by eliminating legacy applications, complex architectures and outdated approaches to staffing.” – Gartner

Services Statement
 
"ADM accounts for 34 percent of IT budgets. Most organizations tend to assume that the cost of ADM can only grow over time due to rising labor costs and the increasing complexity and number of applications. The ADM unit cost can be significantly optimized over time, provided that best practices across the application and sourcing life cycle — strategy, selection, negotiation and management — are followed."

Advantages of a managed services (outsourcing) model

The essential difference between the two models is that under a managed services model (outsourcing), the provider is committed to delivering an “outcome” at a defined price versus an “input” as under the staff augmentation model. An input is simply the performance of an activity with no commitment that the activity will result in the desired outcome. The managed service model drives a measure of value based on planning, as the organization must define the requirement on a service and performance criteria basis.

Pricing is tied to the outcome. Should the service requirement diminish or disappear, the associated costs react in kind. This provides the “scalability to demand” often sought in a staff augmentation model, but scalability that is tied to service.

Linked to managed services is a service commitment. Under the staff augmentation model, the only service commitment is hours of work. Under the managed services (outsourcing) model, the provider assumes all of the risk of meeting the service commitment.

A managed services (outsourcing) model delivers all of the skills access and flexibility of a staff augmentation model. Because the model relies heavily on management and process rigor, clients generally experience an elevated capability themselves.



Application Development and Maintenance (ADM) – SLA

Application Development and Maintenance

Acurus provides world class, Industry leading Application Development and Maintenance service to meet all your organizations requirements.

Our End to End application build service include,

  • Program / Project Management
  • Scoping of application functional requirements
  • Scoping of non functional requirements
  • Assessment of feasibility of the requirements
  • Development of requirements specification
  • Determination of Architectural patterns
  • Development of Solution Architecture
  • Development of detailed design
  • Custom application development using various state of the art technologies/frameworks
  • Integration development
  • Configuration of COTS solutions
  • Functional and performance testing
  • Development of Installation Qualification instructions
  • Deployment of the solution
  • Providing Hyper care support
  • Transition to the RUN operations

Our End to End Run services include,

  • Production Support (24X7) / Service Management
    • Level 1 Support services
    • Level 1.5 Support services
    • Level 2 Support services
    • Level 3 Support Services
  • Development Support
    • Application Enhancements
    • Application upgrades
    • Release Management